Privacy Policy
This Privacy Policy explains how GOAT Insurance Partners, Inc. ("GOAT Insurance Partners," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our website, our insurance brokerage and employee-benefits services, and our communications with you, including our text-message (SMS) program. By using our website or services, or by providing us your information, you agree to the practices described in this Policy.
1. Information We Collect
Information you provide to us
- Identifiers and contact details such as your name, email address, mailing address, and mobile phone number.
- Information you provide when requesting quotes, enrolling in benefits, or communicating with us — which may include date of birth, dependent information, employment details, and insurance preferences.
- Records of your communications, consents, and preferences (including your consent to receive text messages).
Information collected automatically
- Device and usage information such as IP address, browser type, pages viewed, and dates/times of access, collected through cookies and similar technologies (see "Cookies & Tracking" below).
Information from third parties
- Information from your employer or plan sponsor (for example, an eligibility or enrollment roster), and from insurance carriers, benefit administrators, and our service providers, used to deliver and administer your benefits.
2. How We Use Your Information
We use the information we collect to:
- Provide, administer, and communicate about insurance and employee-benefits services, including benefits enrollment and reminders on behalf of your employer or plan sponsor.
- Send information about products, services, and updates you have requested or consented to receive.
- Respond to inquiries, provide customer support, and schedule appointments.
- Operate, maintain, secure, and improve our website and services.
- Comply with legal, regulatory, and contractual obligations and protect our rights.
3. Text Messaging (SMS) Program
When you opt in to our text-messaging program, you agree to receive recurring text messages from GOAT Insurance Partners related to your employee benefits and enrollment, and periodic benefits or product information you have consented to receive.
- How you opt in: You provide your mobile number and consent to receive text messages through your employer's onboarding, eligibility, or enrollment paperwork, by texting a keyword to our number, or by submitting a web form.
- Message frequency varies. Message and data rates may apply.
- To opt out at any time, reply STOP. For help, reply HELP, or contact us using the information below.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling cookies may affect some features. We honor applicable browser-based opt-out preference signals where required by law.
5. How We Share Information
We do not sell your personal information. We may share information:
- With insurance carriers, benefit administrators, and plan sponsors as necessary to provide and administer your coverage and benefits.
- With service providers who perform functions on our behalf (such as our messaging, enrollment, hosting, and analytics providers), under obligations to protect the information.
- As required to comply with law, regulation, legal process, or governmental request, and to protect the rights, safety, and property of GOAT Insurance Partners, our clients, or others.
- In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to this Policy.
As stated above, text-messaging opt-in data and consent are never shared with any third parties, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.
6. Your Privacy Choices & Rights
- Text messages: opt out anytime by replying STOP.
- Email: unsubscribe using the link in our emails or by contacting us.
- Access, correction, and deletion: you may request to access, correct, or delete personal information we hold about you, subject to legal and contractual limits.
- State privacy rights: depending on your state of residence, you may have additional rights regarding your personal information. To exercise any right, contact us using the details below; we will respond as required by applicable law and may need to verify your identity.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal, regulatory, and recordkeeping obligations (including those applicable to insurance and financial services), resolve disputes, and enforce our agreements.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Health & Financial Information
As a benefits brokerage, we may handle nonpublic personal financial information and health-related information. We handle such information in accordance with applicable laws, including financial-privacy and health-privacy requirements. Any protected health information involved in benefits enrollment is handled through secure, authenticated enrollment systems. We do not include protected health information in text messages; our messages link you to a secure portal where any such information is collected and stored.
10. Children's Privacy
Our website and services are intended for adults and are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" above indicates when this Policy was last revised. Material changes will be posted on this page.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
GOAT Insurance Partners, Inc.
Phone: 904-788-6555
Email: David@GOATinsurancepartners.com
Website: https://goatinsurancepartners.com